TechgenLabs is one of the leading IT online Training and Placements Orgnization in USA. Microsoft Dynamics CRM  Online Training classes by TechgenLabs with highly qualified and excellent experienced trainers. Our trainers are experts and they have more experience in the realtime environment in Microsoft Dynamics CRM  online training. We provide interactive and effective training for our student. So that you can interact with the faculty to clarify your doubts. Our team of well experienced Microsoft Dynamics CRM  online trainers with vast real time IT experience in Microsoft Dynamics CRM  Online Training is dedicated towards providing quality training in Microsoft Dynamics CRM  Online Training. We provide all real time interview questions to the students. We will provide recorded videos and material for future reference. Microsoft Dynamics CRM  Online Training is your one stop & Best solution to learn at your home with flexible timings. We placed our students in USA, UK, Singapore, Malaysia, Canada, South Africa, and Scotland. We  provide Microsoft Dynamics CRM  interview support and project support.

Microsoft Dynamics CRM Online Training Course Content

PART I – Overview

Introduction to Microsoft Dynamics CRM

Sales Process

  • Leads
  • Opportunities
  • Competitors
  • Products
  • Quotes, Orders and Invoices


  • Marketing Lists
  • Campaigns
  • Sales Literature
  • Quick Campaigns


  • Services
  • Service Calendar
  • Cases
  • Knowledge Base
  • Contracts

Settings & Configuration


  • Creating and managing Business Units, Users and Teams
  • Privileges, Access Levels and Security Roles
  • Creating and managing Security Roles
  • Auto Numbering and System Settings
  • Installing MUI Language Packs

Business Management

  • Sites, Sales Territories, Facilities and Resource Groups
  • Working with Multi Currency
  • System Queues and Custom Queues
  • Services and Business Closures
  • Fiscal Year Settings and Quotas
  • Subjects

Data Management

  • Duplication Detection Settings, Rules and Jobs
  • Bulk Record Deletion
  • Data Maps and Imports

Product Catalog

  • Understanding the Product Catalog
  • Unit Groups
  • Adding Products
  • Creating Price Lists
  • Creating Discount Lists
  • Entity Customization

Basic Form Customizations

  • Basic UI Customization Capabilities
  • Form Customization – Working with Tabs, Sections, Fields and IFrames
  • Introduction to Application Event Programming
  • Using Form and Field Events

MS CRM Entity Model

  • Customization Concepts – Entity Types and Attributes
  • Creating Custom Entities and Attributes
  • Relationships, Views and Advanced Views
  • Types of Relationships
  • Relationship Behaviors
  • Creating Entity Relationships
  • Entity Mapping
  • Views and Advanced Views
  •  Public, Personal and System Views
  •  View Customizations – Common Tasks
  •  Advanced Views Customizations
  •  Report Wizard, Scheduling and Exporting Reports

PART II – Extending MS Dynamics CRM


  • Overview of Workflow
  • The Workflow Designer
  • Creating Workflows through Workflow Designer
  • Creating Custom Workflow Activities
  • Debugging Custom Workflow Activities

Working with Site Map
Working with ISV. Config

Using the CRM Web Services

  • CRM Service
  • Discovery Service
  • Metadata Service

Advanced Platform Operations

  • Querying Data
  • Query Expression
  • Query by Attribute
  • Filtered Views
  • Dynamic Entities
  • Execute Method
  • Working with Request and Response

Form Scripting and Extensions (Java Script)

  • Calling Web Services from java script
  • Advanced topics, including from type considerations, cross-site scripting, using script for validation, and loading external script files
  • Script examples


  • The event execution pipeline
  • Details of the “IPluginExecutionContext” Interface
  • Developing and Deploying plug-ins
  • Debugging plug-ins