SAP CRM

TechgenLabs is one of the leading IT online Training and Placements Organization in USA. SAP CRM Online Training classes by TechgenLabs with highly qualified and excellent experienced trainers. Our trainers are experts and they have more experience in the real time environment in SAP CRM online training. We provide interactive and effective training for our student. So that you can interact with the faculty to clarify your doubts. Our team of well experienced SAP CRM online trainers with vast real time IT experience in SAP CRM Online Training is dedicated towards providing quality training in SAP CRM Online Training. We provide all real time interview questions to the students. We will provide recorded videos and material for future reference. SAP CRM Online Training is your one stop & Best solution to learn at your home with flexible timings. We placed our students in USA, UK, Singapore, Malaysia, Canada, South Africa, and Scotland. We  provide SAP CRM interview support and project support.

SAP CRM Online Training Course Content

Introduction to SAP CRM

  • Getting to know SAP CRM
  • Basics and Architecture
  • Key capabilities of my SAP CRM
  • Channels of interaction
  • Careers @ my SAP CRM 2007

Base Customization /Master Data (SAP CRM7.0 & SAP ECC 6.0)

  • Overview of CRM Server Technology
  • Account Management (Business Partner master)
  • Business Partner Role
  • Product master
  • Organization management
  • Territory management
  • Transactions processing
  • Items Categories
  • Activity Management
  • Partner processing
  • Status Profile
  • Actions
  • Pricing fundamentals (ECC 6.0)
  • Condition technique and pricing procedure determination (ECC 6.0)

CRM 7.0 Web UI Configuration

  • Interface Overview
  • IC Business Role
  • Navigation bar Profile
  • Logical Links
  • Layout Profile
  • Technical Profile
  • Component Workbench

Marketing

  • Overview of marketing management in my SAP CRM
  • Marketing planning & Campaign management
  • Planning and performing marketing projects
  • Marketing Calendar
  • Marketing Analytics
  • Segmentation of business partners
  • Segment builder tool
  • Personalized mail forms
  • Creating Personalized e-mails
  • Campaign Execution
  • Lead Management
  • BP Segmentation
  • External List Management
  • Product Proposal

SAP CRM – Sales

  • The Sales cycle
  • Closed loop interaction cycle
  • Sales Order Scenario between CRM < => R/3
  • Opportunity Management
  • Copying control
  • Quotation and Order Management
  • Special Functions in Quotation and Order Management
  • Visit Planning
  • Contract Management
  • Status Management
  • transactions processing
  • Partner processing
  • Service organization
  • Service Orders
  • CRM Analytics Service
  • 0verview of CRM Service
  • Installed Base Management and Individual Objects
  • Service Agreements and Service Contracts
  • Service Plans
  • Service Order Management
  • Product Service Letters
  • Complaints and Returns Management
  • Warranty
  • Case Management

E-Commerce (Internet Sales)

  • Introduction
  • B2B and B2c scenarios
  • Product catalog
  • Product proposals
  • Top n products
  • Cross selling
  • Up selling
  • Down sellingustomer Interaction Center (Web Client)
  • Interaction center overview
  • Framework and components
  • IC Web functions
  • Communication Architecture
  • Creating IC Business Role
  • Configuring profiles of IC Business Role
  • Account Identification Profile
  • Agent Inbox settings
  • Alert Modeling
  • Scripting
  • Category Modeler

Mobile Sales

  • Introduction
  • Architecture and setup
  • Administration console
  • Client console
  • Mobile application studio
  • Mobile repository server

SAP Middleware

  • Middleware Overview
  • Concepts of Middleware
  • Administration Console
  • Adapter Objects
  • Initial Load, Delta Load
  • B-Docs Concepts
  • BDocs and types of BDocs
  • BDoc Modeler
  • Data exchange between R/3 backend
  • Monitoring and Error handling

CRM Marketing : CR 600

  • Overview of marketing management in SAP CRM
  • Marketing Plans and campaign management
  • Working with marketing projects
  • Preparation and Execution of campaigns
  • Segmenting business partners
  • Marketing attributes
  • Graphical Modeler
  • Creating profiles and target groups
  • Personalized mail forms
  • Creating personalized e-mails
  • Marketing Product Proposals
  • Lead Management and Surveys
  • Campaign automation
  • External List Management
  • Special Functions and Features in campaign management
  • Couponing

CRM Sales: CR 300

  • Opportunity management and Pipeline Performance Management
  • Copying control
  • Quotation management
  • Order management
  • Special functions in quotation and order management
  • Contract management
  • Rebate processing
  • Activity management in SAP CRM Sales
  • Territory management

CRM Service : CR 700

  • Maintenance of technical objects
  • Installed base management
  • Individual objects
  • Service contract processing
  • Service agreements
  • Service contracts
  • Service plans
  • Service order processing
  • Resource planning
  • Service confirmation
  • Service billing
  • ERP Integration
  • Complaints and returns processing
  • Complaints and returns
  • In-house repair processing
  • IT Service Management