TechGen*Labs

Case studies

Proof beats promises

Every project below is a system running in production, with metrics its owners track weekly. That's the only kind of case study worth reading.

Meridian Commerce · E-commerce · 2025

An AI support agent that took over 74% of ticket volume

A DTC retailer doing 40k monthly orders was drowning in WISMO tickets. We built a support agent grounded in their order data that now resolves three-quarters of volume instantly.

74%

of tickets resolved without human touch

9 sec

median first response time, down from 12 hours

+18pts

CSAT improvement in the first quarter

$21k/mo

support cost reduction at current volume

Atlas Partners · B2B Professional Services · 2025

A lead engine that 3×'d qualified pipeline in one quarter

A consulting firm relying on referrals needed predictable pipeline. We built an AI prospecting system that sources, researches, and qualifies accounts continuously.

3.1×

qualified pipeline growth in the first quarter

640

researched accounts delivered monthly

7.4%

positive reply rate, up from 0.8%

92%

reduction in per-lead research time

Novia Health · Healthcare · 2024

Replacing five tools with one platform that runs the back office

A multi-location wellness group ran operations across five disconnected tools and daily spreadsheet rituals. We built a custom platform with AI-powered intake and scheduling automation.

5 → 1

systems consolidated into one platform

31 hrs/wk

staff time recovered across locations

-58%

no-show rate after automated reminder flows

Same day

operational reporting, down from 4 days

Bring us the bottleneck. We'll bring the system — and the numbers to prove it worked.